Digital SkillsArtificial IntelligenceAIBO 100% HRDF claimable

AI Masterclass for Business Operations

A 2-day practical program equipping operations and service teams with hands-on AI skills for workflow automation, SOP transformation, reporting, service analysis, and process improvement. Build a reusable prompt library for daily operational use.

2 DaysPEOPLElogy

What you'll learn

Identify and prioritize operational processes suitable for AI enablement
Convert SOPs and workflows into AI-driven checklists and task flows
Design prompts for operational reporting, task tracking, and performance monitoring
Apply AI to customer service analysis, escalation, and resolution
Build a reusable Operations Prompt Library

Course modules (6)

01AI for operational efficiency & reporting

02Converting SOPs into AI-driven checklists

03Customer service analysis with AI

04Process optimization and root cause analysis

05Reusable Operations Prompt Library

06Responsible and secure AI in operations