Power SkillsDigital Communication & CollaborationDCC-002 100% HRDF claimable

Conflict Management

Conflict is natural at work and arises from differences in opinions, priorities, communication styles, or expectations. Equip yourself to manage conflict constructively, professionally, and calmly while maintaining working relationships and achieving outcomes.

2 DaysPEOPLElogy

What you'll learn

Understand the nature and causes of workplace conflict
Manage personal emotions and reactions during conflict
Communicate clearly and assertively during disagreements
Resolve conflicts constructively with sustainable solutions

Course modules (6)

01The nature and causes of workplace conflict

02Managing your own emotions and reactions

03Assertive communication during disagreements

04Constructive conflict resolution techniques

05Maintaining working relationships through conflict

06Practical conflict scenarios