Digital SkillsIT ManagementITIL 5 100% HRDF claimable

ITIL Foundation (Version 5)

Build a strong foundation in digital product and service management. ITIL is the most widely adopted framework for managing technology-based services and creating value for stakeholders — now evolved beyond ITSM into a best-practice framework for digital product and service management.

3 DaysPEOPLEcert

What you'll learn

Understand digital product and service management concepts
Understand service relationships and the ITIL Four Dimensions
Apply ITIL Guiding Principles
Understand the ITIL Value System and Lifecycle Model
Apply ITIL Management Practices
Understand AI's impact on ITIL and AI Governance

Course modules (9)

01Digital product and service management concepts

02Service relationships

03ITIL Four Dimensions

04ITIL Guiding Principles

05ITIL Value System (ITIL VS)

06Product and Service Lifecycle Model

07ITIL Management Practices

08Value stream mapping

09ITIL with AI, PRINCE2, and DevOps